This event is going to get my purchases refunded and account locked from ever spending again. Thanks for the final push IGG!
I wanted to exchange for Enchantress Essence, but in the mad scramble to claim the rewards I accidentally clicked on Carol Essence, which was right beside and looked so similar. There was no confirmation dialogue so I couldn't cancel the exchange.
When I contacted Live Support about this issue, they informed me that they will not exchange the essence for me, and told me to be more careful instead.
If there had been a confirmation dialogue, or they had labeled the essences properly, I would have accepted this as my fault. However, there was none of either. And the rewards were all gone within 1 minute of reset, so it was hard to double check what I was clicking. I do not see what is the issue with
This event and especially IGG's response is the final straw for me, I will not be spending any more on developers who do not care about their player base.