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[Chat(Android)] Secret Vault Event - Worst Idea Ever??

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Posted on 3/23/17 4:35:22 PM | Show thread starter's posts only

This event is going to get my purchases refunded and account locked from ever spending again.  Thanks for the final push IGG!

Posted on 3/24/17 2:52:29 AM | Show thread starter's posts only

I wanted to exchange for Enchantress Essence, but in the mad scramble to claim the rewards I accidentally clicked on Carol Essence, which was right beside and looked so similar.  There was no confirmation dialogue so I couldn't cancel the exchange.

When I contacted Live Support about this issue, they informed me that they will not exchange the essence for me, and told me to be more careful instead.

If there had been a confirmation dialogue, or they had labeled the essences properly, I would have accepted this as my fault. However, there was none of either. And the rewards were all gone within 1 minute of reset, so it was hard to double check what I was clicking. I do not see what is the issue with

This event and especially IGG's response is the final straw for me, I will not be spending any more on developers who do not care about their player base.

Posted on 3/24/17 11:15:20 AM | Show thread starter's posts only