My name is troy and I started a profile about a year ago and I need help retrieving it please.
To retrieve an old account you'll need to have linked it with a Facebook account. If you have, you can log into the game and under settings it will say 'link account'. Click this to sign into FB, and it'll reload your old account over the account you currently have.
If you haven't linked it to Facebook, then there's not a lot you can do I'm afraid. You can try contacting the notoriously helpful live support, and they might be able to retrieve your account for you if you can remember your name and IGG ID.